Terms and Conditions

Pricing shown on the main website is our marketer price tier. Discounts are available for Contractors, Service Organizations, Jobbers, and customers with a corporate account. LOGIN REQUIRED!

Prices are subject to change without notice.

There is NO minimum quantity order.

Payment Terms

Delivery

We accept; VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL. Corporate accounts may use purchase orders for Net billing purposes. Terms for corporate accounts are Net 20 days from date of invoice. Corporate accounts are not billed CORE charges on an up-front basis.

Other payment arrangements may also be made if approved.

In stock merchandise ships the same day 98% of the time. In some cases you may be asked to provide a CORE for repair ahead of time. We aim daily for 110% customer satisfaction. If you require special freight arrangements, we will do our absolute best to accommodate your delivery schedule.

Returns, Cancellations

Restocking fees

Returns must be pre-authorized, in re-sellable condition, and unless due to an error on our part, also subject to a restocking charge. Returned Materials Approval (RMA) # must accompany any return. All returns must be shipped prepaid.

20% of invoiced amount.

Shipping

Warranty

All products are shipped F.O.B. from North Carolina {unless otherwise noted} freight pre-paid and re-billed. We do not mark up freight or shipping charges. We also have NO handling fees.

Please review our warranty policy tab.

Shipment inspection

Damaged items ??

It is very important that you inspect all shipments for signs of obvious or concealed damage immediately upon receipt. Please let us know right away if you suspect you have received damaged freight.

When in doubt indicate "DAMAGED" when you sign for the shipment. This will protect your rights in the event there is a claim. We will assist with claims whenever possible, but generally the consignee (you) must file a damage claim .