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Terms and Conditions

Payment Terms
Delivery

We accept; VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL. Corporate accounts may use purchase orders for Net billing purposes. Terms for corporate accounts are Net 30 days from date of invoice. Corporate accounts are not billed CORE charges on an up-front basis.

Other payment arrangements may also be made if approved.

In stock merchandise is guaranteed to ship within 1-2 business days. If for some reason shipping is delayed, you will be notified via email. In some cases you may be asked to provide a CORE for repair ahead of time. If you require special freight arrangements, we will do our absolute best to accommodate your delivery schedule. 

Returns, Cancellations
Restocking fees
All returns must be made within 90 days of the original invoice date. Returns must be pre-authorized, in original condition, and unless due to an error on our part, also subject to a restocking fee. 

20% of invoiced amount.

Shipping
Warranty

All products are shipped from North Carolina unless otherwise noted. We do not mark up freight or shipping charges. We also have NO handling fees.

Please review our warranty policy tab.

Shipment inspection
Damaged items

It is very important that you inspect all shipments for signs of obvious or concealed damage immediately upon receipt. Please let us know right away if you suspect you have received damaged freight.

When in doubt indicate "DAMAGED" when you sign for the shipment. This will protect your rights in the event there is a claim. We will assist with claims whenever possible, but generally the consignee (you) must file a damage claim.